Frequently Asked Questions

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Trial Users Faq's

You do not need an AWS account to run a trial clone. A self-manage licence however requires an AWS account as this is where the instance will be built. Seahorse offers an account creation service for users if required.

Trial instances are created in our Seahorse / AWS environment

No, the software does not currently allow migration or management of WordPress multisite. Multisite support is part of our development roadmap however and will be delivered later in 2021

Trial instances are active for 36 hours after launch

No, the trial instance is for front-end review only and access to the WordPress admin of the site is restricted

Trial instances are launched on the $10 Lightsail plan. More information on plan types can be found here: https://aws.amazon.com/lightsail/pricing/. On production licenses the initial migration is also launched on the $10 plan but users are free from there to scale up/down as they wish

Create wordpress admin user for debugging

Create IAM Console user for debugging

Trials are restricted to the eu-west-1 (Ireland) region only. Users have the option to select any of the Lightsail regions however when using a production licence

Self Managed Users Faq's

The software has file-size restrictions in place to ensure the clone process completes in under 20 minutes. If your website content exceeds this file-size threshold, this data is isolated for manual transfer (indicative alert shown on Step 3). Please contact us if you are unsure about this and we will help you out.

Regarding any CORS errors output, this is related to the IP used to serve the temporary instance. Once the source domain is synced after the migration this will no longer be presented.

See our video guide for how to create and attach the required permissions to the IAM user

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